Terms of service

1. Product Use & Disclaimer

All products are sold for personal, individual use only and are not intended for resale unless explicitly permitted under a separate written agreement.

By purchasing from us, you acknowledge:

  • You are solely responsible for reading all product descriptions, ingredients, warnings, and instructions prior to use.

  • You assume all risks associated with the use or misuse of any products purchased from us.

  • We are not liable for any injuries, allergic reactions, sensitivities, or damages resulting from the use of our products.

Our products are not intended to diagnose, treat, cure, or prevent any disease and should not be used as a substitute for medical advice.

2. Age Requirements

You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, to purchase products from this Site.

By placing an order, you represent and warrant that:

  • You meet the legal age requirements to enter into this agreement.

  • All information you provide is truthful, accurate, and complete.

3. All Sales Are Final

Due to the intimate nature of our products and for health and hygiene reasons, all sales are final. This includes (but is not limited to):

  • No returns

  • No refunds

  • No exchanges

This policy is in accordance with consumer health protection standards and helps ensure product integrity for all customers.

Exceptions:
If an item arrives damaged or defective, please refer to Section 4.

4. Defective or Damaged Items

If you receive an item that is defective or damaged in transit, you must notify us in writing at [insert email] within 3 business days of delivery. Please include:

  • Order number

  • A description of the issue

  • Clear photos or videos showing the damage or defect

Upon receipt of your claim, we will review it and, at our sole discretion, may offer a replacement, store credit, or other resolution. Claims submitted outside the 3-day window or without adequate evidence may not be accepted.

5. Shipping, Risk of Loss & Delivery

Please see our full Shipping Policy for more information.

  • All orders are shipped to the address provided at checkout. We are not responsible for incorrect or incomplete shipping information.

  • Once an order has been handed off to the carrier, risk of loss and title pass to the customer.

  • We are not liable for shipping delays, lost packages, or delivery errors caused by the carrier. Customers must contact the carrier for claims related to these issues.

6. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal data.

By using our Site, you agree to the collection, use, and storage of your information as described in our Privacy Policy. We use secure payment processors and do not store credit card information. We will never sell, rent, or share your data with third parties for marketing purposes without your consent.

7. Intellectual Property

All content on this Site, including but not limited to logos, product names, branding, images, and written content, is the property of Seen & Sensual and protected under copyright and trademark law.

You may not:

  • Copy, reproduce, or republish any content without our written permission.

  • Use our branding or materials for any commercial purpose without authorization.

8. Limitation of Liability

To the maximum extent permitted by law, Seen & Sensual shall not be liable for:

  • Any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.

  • Any third-party claims or liabilities related to product use or shipping.

Our total liability, if any, shall not exceed the total amount paid for the product giving rise to the claim.

9. Right to Refuse Service

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to:

  • Suspected fraud

  • Abuse of our policies

  • Inappropriate behavior or communication

In such cases, refunds (if applicable) will be issued per our policies.

10. Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice. Any changes will be posted on this page and become effective immediately. It is your responsibility to review these Terms periodically.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the courts of [Your County/State].

12. Contact Us

For any questions or concerns regarding these Terms, please contact us at:
📧 Seenandsensual@gmail.com